Incident Recording: Capture Clear Audio and Video

FROM PIONEER SECURITY SERVICES

In today’s fast-paced world, unexpected incidents can happen in the blink of an eye. Organizations of all sizes need a proactive solution that captures every detail the moment it unfolds. 

Pioneer Security’s Audio/Video Incident Recording Services delivers high-definition video and crystal-clear two-way audio so you can detect, verify, and respond to threats without delay.

Live Incident Oversight: Immediate Detection and Response

Pioneer Security transforms standard surveillance into a dynamic protection system. Our AI-powered PoE hub supports up to 15 PoE cameras, providing continuous 4K and 8 MP recording alongside two-way audio. 

Our live operators monitor feeds around the clock, ready to intervene on your behalf. That combination of cutting-edge hardware and human oversight makes all the difference when an incident strikes.

Watch our guards stopping crimes before they start!

The Critical Need for Instantaneous Incident Capture

To illustrate the urgency of up-to-the-second recording, consider these critical trends:

• Rising rates of theft and vandalism nationwide
• Gaps in evidence when footage is delayed or unavailable
• Increased reliance on unmanned and remote sites
• Mandates for documented incident logs in many industries

Standout Capabilities of Our Audio/Video Recording Solution

Before diving into how it works, explore what makes our recording system stand out:

• Ultra-High Resolution Recording
  Capture every movement in stunning 4K or 8 MP detail, even in low-light environments.
• Two-Way Audio Communication
  Speak directly with individuals on site to deter intruders or guide employees during emergencies.
• AI-Driven Motion Detection
  Our intelligent system filters out non-threat events, reducing false alarms and focusing on real risks.
• 24/7 Human Monitoring
  Our trained professionals provide real-time human oversight and emergency monitoring, watching live feeds and recorded incidents to alert local responders without delay.
• Flexible Storage Options
  Choose local DVR/NVR retention or secure cloud archives from 90 days up to three years.
• Audit-Ready Logs
  Receive timestamped audio/video records that support insurance claims and legal proceedings.

Seamless Deployment: How Our Recording Platform Operates

Take a look at how Pioneer Security provides unmatched incident recording services in 6 steps:

1. Site Assessment and Design
   We survey your premises, identify risk zones, and craft a customized recording strategy.
2. Equipment Deployment
   Our technicians install high-resolution cameras, microphones, and the AI-powered PoE hub.
3. AI Configuration
   We establish detection rules and alert thresholds tailored to your site’s activity patterns.
4. Activation of Live Monitoring
   Our control center activates 24/7 oversight with both AI notifications and human review.
5. Incident Capture and Response
   Every triggered event is recorded in real time while operators coordinate intervention.
6. Reporting and Review
   You access comprehensive incident logs and video/audio clips through a secure web portal.

Sectors That Gain Maximum Value from Incident Recording

Our services suit diverse environments that demand reliable incident capture:

• Retail stores and distribution centers
• Office complexes and data centers
• Manufacturing plants and warehouses
• Healthcare campuses and assisted living facilities
• Construction sites and outdoor facilities
• Government buildings and educational institutions

We Provide Targeted Solutions to Your Security Threats

We address your critical security needs with targeted recording solutions:

• Prevent Theft & Shrinkage
  Immediate deterrence through live voice intervention.
• Accelerate Investigations
  High-definition, timestamped evidence streamlines case work.
• Maintain Regulatory Compliance
  Archived recordings meet audit requirements and industry standards.
• Minimize False Alarms
  AI filters focus only on genuine threats.
• Enhance Remote Oversight
  Centralized dashboard offers multi-site visibility at your fingertips.

Why Pioneer Security Leads in Incident Recording

Pioneer Security combines two decades of industry leadership with cutting-edge technology and service. Our integrated approach makes us the partner of choice:

• Proven Expertise
  Over 20 years delivering advanced surveillance across more than 50 states.
• NVIDIA-Powered AI
  Precision monitoring with real-time analytics to catch true threats.
• US-Based 24/7 Support
  Live operators and technical teams available at all hours.
• All-in-One Security Ecosystem
  Seamlessly integrates incident recording with access control, intrusion detection, and fire alarm systems.
• Customizable Retention Plans
  Storage options that align with your operational needs and budget.

Your Common Queries Answered

Below are common queries about our incident recording services:

How long can I store audio and video recordings?
We offer local DVR/NVR retention starting at 90 days and secure cloud archives up to 36 months. Our storage plans can be tailored to meet your compliance needs and budget. You can upgrade or extend retention at any time through our secure portal.

Is my existing camera network compatible with your system?
Our PoE hub and encoder solutions work with most IP and analog cameras on the market. During the initial site assessment, our technicians verify compatibility and configure any necessary adapters. That way you can leverage your current hardware with no wasted investment.

What happens if the internet connection is interrupted?
Recording continues locally on your NVR or DVR throughout any outage. As soon as connectivity returns, the system automatically uploads the stored footage to our secure cloud. Your incident logs remain complete and accessible at all times.

Do you provide mobile recording solutions for temporary sites?
Yes, we offer portable security trailers equipped with PoE cameras, microphones, and a built-in recording hub. These units can be deployed quickly to construction sites, events, or any location needing short-term protection. All captured audio and video feed into the same monitoring platform.

How quickly can I retrieve a specific incident clip?
You can search by date, time, and camera location in our web portal and download clips within minutes. If you need expedited delivery, our monitoring center can push requested footage directly to your inbox or an FTP server.

Get Started: Secure Your Site with Precision Recording

Ready to enhance your security with real-time incident capture? Contact our team today for a complimentary site evaluation and tailored proposal. Guardian-level protection is one call away.

• Pioneer Security signs warn trespassers that your property is monitored by live video guards.
• These signs are the first line of defense in deterring crime.

• Advanced AI powered by Nvidia GPU
• 4TB hard drive
• Supports up to 15 PoE cameras
• Instant alerts and access via mobile app
• Live video escalation to human guards

• Power-over-Ethernet
• Dome and bullet video cameras
• 4k/8MP video
• 2-way audio

• On duty 24/7 stationed in the US
• Professional responses to potential threats
• Can dispatch police via a 911 call from your business address
• Privacy mode gives you full control

Welcome To Pioneer Security Services, Inc.

Family Owned and Operated, Security Systems San Diego Since 1978.

Howard Feldman, Founder and President

Whether your security needs are for your home, small business, or corporation, Pioneer Security Services has the products and industry experience you need to ensure your safety and peace of mind. Our clients appreciate our hands-on approach to service. You are never just an account number at Pioneer Security. We take pride in pampering our clients with personal service that goes above and beyond expectations.

Live Video Guards
Our newest security innovation is a live video guard system that protects the exterior of your property with two-way voice surveillance.  Because our  guards interact with vandals and other unwanted visitors before they enter your business or home, we stop crime before it starts. Live video guards reduce both property losses and false alarm fees. Call us today and ask us how live surveillance can improve your security.

Howard L. Feldman
Founder and President

Welcome To Pioneer Security Services, Inc.

Family Owned and Operated, Security Systems San Diego Since 1978.

Howard Feldman, Founder and President

Whether your security needs are for your home, small business, or corporation, Pioneer Security Services has the products and industry experience you need to ensure your safety and peace of mind. Our clients appreciate our hands-on approach to service. You are never just an account number at Pioneer Security. We take pride in pampering our clients with personal service that goes above and beyond expectations.

Live Video Guards
Our newest security innovation is a live video guard system that protects the exterior of your property with two-way voice surveillance.  Because our  guards interact with vandals and other unwanted visitors before they enter your business or home, we stop crime before it starts. Live video guards reduce both property losses and false alarm fees. Call us today and ask us how live surveillance can improve your security.

Howard L. Feldman
Founder and President