Case Study: The Problem
When Nancy* first contacted Pioneer Security Services, she explained that as the Director of Service Operations for a California bank with dozens of branches, she was struggling to figure out how to reduce losses caused by transients and vagrants that were sleeping outside the bank. Besides the problem of vandalism, regular customers were being scared away from using the night deposit box, and employees were not always able to open the branches on time, because of delays caused by needing to call the police to remove transients blocking the doorways.
The problem was becoming more expensive, and Nancy was frustrated. Then, one day Nancy’s boss sent her a link to Pioneer Security Service’s Live Video Guard service (also known as Proactive Video Monitoring). Nancy and Howard Feldman (Pioneer Security) spoke about the problems the bank was having, and decided to start their Live Video Guard implementation at the branch that was Nancy’s biggest headache.
Case Study: The Solution
Using aerial footage from Google Earth, and based on Nancy’s specific needs, Pioneer Security designed a six-camera system with four talk-down speakers. The technology “magic” that powers this solution is Artificial Intelligence that pre-processes all video in split seconds to differentiate cars, swaying branches, dogs, and flying bugs from humans. With this computerized filter, our human guards are only looking at people that have lingered a bit too long (and are not just on the sidewalk passing by).
After installation, there were a few weeks of tweaks as the guards learned the normal employee/janitorial crew schedule, and the Pioneer staff optimized which areas to cover with the cameras, but Nancy said working with Pioneer was easy, our staff was very responsive, and communication was excellent.
To learn more about how Pioneer Security Service’s Live Video Guard service can cost-effectively keep vandals away from your business, call to visit our website., or click
* Nancy is a Senior Vice-President, Director of Service Operations at a regional California bank with dozens of locations. For security reasons, bank management did not want us to share the bank’s name. Since we are all about security, we understood completely! Thank you Nancy, for taking the time to be interviewed for our first case study.