When an alarm event occurs, it is communicated from your alarm panel to the Pioneer Security central station. A communication failure renders your alarm system useless. Nowadays communication technologies include POTS (plain-old telephone service), cellular, VoIP, and Internet. We recommend integrating two communications channels into your security system. Here’s why.
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Howard – just a quick note to say thank-you for the outstanding service we received this past week. We had an issue with our alarm (a door had warped, causing one of the contacts to come loose), and within a couple of hours of Carol putting in a service call, your technician was here fixing the problem. This was yet another reminder as to why we are so pleased that Pioneer has been our alarm service provider for the past 20 years. Thanks again, Sam
Sam SimkinSan Diego, CA
Pioneer has provided excellent monitoring service and I highly recommend their services.
JoyceSan Diego, CA
Hello, this is Glenn Smith from San Diego, actually the Mira Mesa neighborhood. Anyway, we are calling to say how satisfied we are that the security system helped to foil a break-in. Basically they broke in through an unguarded window and rounded the corner and hit the security system and went out of the door fast, taking nothing. Basically we’re having Christmas with all our Christmas packages and with all our good wine that we saved up, and everything that was in plain view because the alarm … Read more
Glenn SmithSan Diego, CA
Hi, this is Dr. Susan Grove. I’m a veterinarian in Encinitas, CA. I wanted to thank Howard, Barbara and Pioneer Security for their wonderful work in securing my home after a stalker has come and harassed. Thanks so much. I am able to sleep again. I appreciate your help in securing my home.
Dr. Susan GroveEncinitas, CA
Hello, this is Larry G, I’m from San Diego. I’ve had the alarm system from Pioneer, from Howard Feldman, for 20 years. And in that time, four times the alarm has gone off, and the burglars (whoever they are) have gone away. And minimal losses. I’m very grateful to have this system. It’s great peace of mind, whether you’re home or not. I’d recommend it for anyone.
Larry G.San Diego, CA
Hello, this is Skip DiCerchio. I’m a 45-year veteran of law enforcement, and retired Police Chief of National City. I have Pioneer Security and I would just like to tell someone how satisfied I am with Howard, and Robyn, and Terry and everyone that I talk to there. They give me absolute, magnificent service. They are not hesitant to spend time with me, at my convenience, to solve any kind of problem so I don’t have a service cell. However, when I do have a service call, it is taken care of im… Read more
Skip DiCerchio, Retired Police ChiefNational City, CA
Thank you for spending so much time with me. Your competitors could barely give me the ‘time of day’ and I have recommended your company every chance I get.
Pioneer has provided me extraordinary service for over twenty years.
SylviaSan Diego, CA